triage – in other words, the GP. Triage “If you have cold and flu symptoms and have recently travelled overseas or believe you may be at risk of coronavirus (COVID19) DO NOT come into the practice. Structure of Protocols . 15 Nov 2018 @ All Day - Delivered by M&K Update, this 2 day course will support receptionists & HCSWs with the identification of patients with urgent health needs. Retrieve patient file . Cheshire, Patient awareness was also increased by updating the practice website, phone service and production of posters. Triage protocol for non-clinical staff (PDF) Published by Medical Protection Society (MPS), 14 October 2014 Practices should have sound triage policies and protocols in place for non-clinical staff to deal with emergency situations. A triage protocol … Their functions are varied and encom-pass administrative duties, such as filing, maintaining medical records and making appointments [1, 2]. However, the GP practice did not receive the request until two days later. • This set of telephone triage protocols covers over 90% of medical calls. Dr Diarmuid Quinlan asks: do you rely on common sense, or have you robust procedures to manage emergency situations? Options include having a nurse or GP available for triage, either face-to-face or over the phone, with receptionist prioritisation also becoming more commonplace. Triage flowchart for receptionists in general practice. As the authors cannot control how the resource is used in practices, they accept no liability for using or not using this information. Does the patient attend the surgery? �yDZ��H� �h�bk�ͱt�=@�mH��!�m�$�� ����~F��@��0 �2� endstream endobj startxref 0 %%EOF 289 0 obj <>stream AMBULANCE OOO . Patients should keep the phone near them. The system is designed to help practice receptionists determine how urgent a request for an appointment is and what priority to give the patient, ensuring patients are seen […] A stronger primary health system. Respiratory and/or Cardiac Arrest; Chest pain or chest tightness (Chest pain lasting longer than 20 minutes or that is associated with sweating, shortness of breath or radiation to another part of the body is to be considered a ‘heart attack’ until proven otherwise, regardless of the age of the patient). Treating Access. Triage is relevant across all disciplines of healthcare because all disciplines have conditions, requests and patients that range from ‘needing to be seen now’ to ‘being able to wait’. 12 December 2016 . Triage Support Handbook Document . Over the last two years they have introduced and refined a system of pre-triage protocols which enable reception staff to collect information from patients presenting on the day which is then helpful to the pre-triage clinicians in directing those patients to the appropriate member of the emergency care team. For patients, good access to their general practice is important, and many practices in Scotland provide an excellent level of access for patients. For practices seeking to implement a telephone triage protocol, it is helpful to involve staff and consider their opinions when drafting it. Similarly, patients should be told to contact the practice again if they continue to feel unwell. This will include procedures around drug and vaccine management, patient records, certain aspects of patient care and organisational issues. When their number of GP partners fell from twelve to six due to retirements and they couldn’t recruit they decided to adopt a more multi-disciplinary approach. Last Updated: July 28, 2020 by Dr. Catherine Barnette, DVM Leave a Comment Discuss with GP or Nurse . Patient may be asked to attend the surgery if appropriate. skip to Main Content Call Us Today: +44 (0)191 520 8307 / +44 (0)7533 072 621 Triage Control was developed and created by Dr Dipesh Naik at Abington Medical Centre. 2. every. The Business Services Organisation has been established to provide a broad range of regional business support functions and specialist professional services to the health and social care sector in Northern Ireland. Triage “If you have cold and flu symptoms and have recently travelled overseas or believe you may be at risk of coronavirus (COVID19) DO NOT come into the practice. %PDF-1.6 %���� larter.com.au Patient, family & carers – Benefit from a safe triage process. The practice operates a triage system for booking GP appointments and has in place a duty doctor listing protocol. h�bbd```b``�S��3 ��?�|&���J`R,b&��E�H�j0{X|�dS �B�`�m ����&7�H� Patients should be encouraged to wear face coverings whenever they attend the practice (with practices continuing to use triage arrangements to keep face-to-face contact to a minimum). Retrieve patient file . Decision support specialists Plain Healthcare have launched a new triage system for receptionists dealing with patients on the telephone or presenting at the surgery, called Reception Odyssey. First impressions count triage in reception. What guides decision making? It originated from simple templates, to more sophisticated protocols that are delivered by reception staff with the ultimate responsibility resting with clinicians. 1.Offer telephone consultation with GP - to enable GP to decide management including need for face to face consultation. Protocol for a randomised trial testing a community fibrosis assessment service for patients with suspected non-alcoholic fatty liver disease: lOCal assessment and triage evaluation of non-alcoholic fatty liver disease (LOCATE-NAFLD) The above list has been formulated to assist practice staff in establishing the broad risk patients based on their chief complaint and/or situation. We provide 0.5, 1 and 2 day in-house training workshops for clinicians & non-clinicians looking to improve their telephone triage & telephone consultation skills. The practice operates a triage system for booking GP appointments and has in place a duty doctor listing protocol. Please call us instead *****.. They must not be tempted to make judgements on clinical matters that are beyond their competence. It may be useful to provide training either externally or in-house, giving staff the opportunity to rehearse different types of calls. The authors have prepared this resource for practices based on the information available at the time. with reception staff following a set of protocols when booking in patients. However, there … Telephone Triage Techniques Read More » The Clinician, Emergency Care Practitioner or GP will call back. Document Standard operating procedure (SOP) for general practice in the context of coronavirus (COVID-19) • When answering the telephone, all callers should be asked if the matter is an emergency prior to Reception staff in particular must be aware of triage procedures in the practice, and be able to obtain medical advice from a GP or nurse where necessary. Cheshire, Patient awareness was also increased by updating the practice website, phone service and production of posters. Testing and tracing. patients from being seen. Triage Support Handbook Document . The evidence regarding feasibility, safety, user acceptability, costs, and GP workload implications of telephone triage is mixed. • This set of telephone triage protocols covers over 90% of medical calls. The evidence regarding feasibility, safety, user acceptability, costs, and workload implications of telephone triage is mixed. Clinical team – Drive the triage process. themselves to triage all requests for care by phone: • Patients can't book a GP appointment without first speaking to the doctor by phone. The system is designed to help practice receptionists determine how urgent a request for an appointment is and what priority to give the patient, ensuring patients are seen […] Keywords: GP receptionist, Primary care, Clinical roles, Triage Background General practice receptionists are the first point of con-tact for patients. Home » Blog » Veterinary Triage Protocol: Best Practices for Front Office Staff Veterinary Triage Protocol: Best Practices for Front Office Staff. Contact our GP Support team if you need help or advice.. GP Support. By cutting the number of appointments needed, GPs are The team provide professional and pastoral support to GPs and practice teams on a broad range of issues. In general practice, frontline staff play a vital role in determining the priority of need for each patient, whether in person or on the telephone. This protocol says it is imperative that the receptionist establishes the patient's symptoms or problems. The Nerdbook provides information that veterinary technicians and support staff need in practice, but is not meant to contain everything. It doesn't work as effectively if the triage is carried out by another member of the team, such as a nurse. For practices seeking to implement a telephone triage protocol, it is helpful to involve staff and consider their opinions when drafting it. In the past 2-3 years, a number of practices, most notably through the GP Access Fund, have taken a more systematic approach to identifying the most impactful ways of deploying reception and clerical staff, and have developed formal approaches to processes and training.We intend to support every practice to have the opportunity to train their staff to undertake one or both of these enhanced roles, through providing bursary funding towards training and backfill costs. Download Telephone Triage Protocols For Nurses books, This quick-reference manual presents over 200 triage protocols for evaluating patients' symptoms over the telephone. All patients entering the practice need to be visually screened (triaged) by reception staff and concerns relayed to an appropriate nurse of GP in a timely manner (immediately if indicated). It may be useful to provide training either externally or in-house, giving staff the opportunity to rehearse different types of calls. ASK THE PATIENT – TRIAGE STEPS 1. (“Are you at home?” “Are you alone? The interaction with a patient representative (e.g. 15 Nov 2018 @ All Day - Delivered by M&K Update, this 2 day course will support receptionists & HCSWs with the identification of patients with urgent health needs. this is highly suggestive of referral directly to an Emergency Department. Advice or appointment (ie Does the practice have previous medical records to hand?) GP Out of Hours provider organisations in Northern Ireland deal with over 600,000 patient contacts a year. Triage is … If the patient has a serious health problem, such as acute chest pain, the receptionist must alert the duty doctor immediately. To successfully implement a safe triage process, the clinical team must support reception … By using an innovative approach we are able to allow our users to collaborate in an online environment to work together to develop gold standard protocols. Primary Care Protocols is a website which aids collaborative development of protocols to aid managers and clinicians working within the NHS. These are additional to the core GP Out of Hours Services. Depending on what your practice expects of the reception team you would explore issues with patients needing urgent assessment, patients needing urgent prescriptions, how to manage demand for 'on the day' appointments and still allow advanced booking. Patients have the choice of going online to the practice website where they enter their problem onto a computerized algorithm. It is not designed to be diagnostic but to assist practice staff in the timely referral to practice clinical staff and other places of care for emergency matters. Structure of Protocols . Each set of Telephone triage: Assessing the priority and need for assistance and advice This guide for nurses general practitioners and anyone who might consult on the telephone describes the essential ingredients in managing the process. These are additional to the core GP Out of Hours Services. Triage in general practice settings. Because the guide is primarily aimed at GPs working out of hours, the analogies chosen often refer to ‘Dr’ X. the triage list for a call back within 3 hours. Retrieve patient file . It originated from simple templates, to more sophisticated protocols that are delivered by reception staff with the ultimate responsibility resting with clinicians. PHE guidance recommends that those working in reception and communal areas who are unable to social distance, should wear a fluid repellent mask. GP Practice Receptionists’ Protocol. GP Paediatric Sepsis Decision Support Tool (Under 5) GP Paediatric Sepsis Decision Support Tool (Aged 5-11) GP toolkit for Adults and young people aged 12 and over; Other resources including advice on pregnancy and OOH triage can also be found on the Sepsis Trust website; Top Tips for GPs and primary healthcare professionals Triage Control was developed and created by Dr Dipesh Naik at Abington Medical Centre. However, limited evidence exists of the challenges GP practices face in implementing telephone triage. First impressions count triage in reception. Title (Topic Name) 2. Welcome to the Business Services Organisation. 4.3 Section 3 - Triage For the purposes of this survey, the definition of the term ‘Triage’ given was: The patient is directed to right service for the right care. The pediatric and adult Office-Hours protocols have identical organization and structure . This guidance applies to general practices operating under contract to the NHS in England, including those providers that operate outside core GP contract hours. 3. This system is based on a variety of clinical guidelines and evidence from general practice feedback. Options include having a GP or nurse available for triage, either face-to-face or over the phone, with receptionist prioritisation also becoming more commonplace. Because the guide is primarily aimed at GPs working out of hours, the analogies chosen often refer to ‘Dr’ X. If a GP has concerns during triage, the patient should be seen. However, limited evidence exists of the challenges GP practices face in implementing telephone triage. Call GP / Nurse for help immediately . Primary Care Protocols is a website which aids collaborative development of protocols to aid managers and clinicians working within the NHS. RAGP 4th Edition Standards 1.1.1√ Our practice can demonstrate how we identify, prioritise and respond to life threatening and urgent medical matters (triage). This resource was developed by GP Network Northside (2010) and recreated with permission from Northern Sydney Medicare Local (2014) FRONT DESK TRIAGE How to manage common scenarios faced by reception staff IS THIS AN EMERGENCY? Refer to. • Consider the TRIAGE STEPS and CATEGORIES listed on the reverse of this document to assess the patient’s status. Pharmacy – patient making an appointment at the clinic if they are currently experiencing cold or flu symptoms. First impressions count - triage in reception; Example triage protocol for non-clinical staff; How to encourage professionalism in your trainees; The apprentice - Dr John Paul Campion; Scenarios: Acting unprofessionally; Writing reports; Avoiding a 'near hit' September 2013. 2. What guides decision making? it’s important that the GP contacts the patient within the timeframe the receptionist gave. larter.com.au Patient, family & carers – Benefit from a safe triage process. Telephone triage represents one strategy to manage demand for face-to-face GP appointments in primary care. relative or friend) does not constitute a triage process. Ask . Please call us instead *****.. Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff and Care Home staff, who will move away from a passive role and have a more direct impact on patient health outcomes. We conducted a qualitative process evaluation alongside a UK-based cluster randomised trial (ESTEEM) which compared the impact of GP-led and nurse-led telephone triage … Triage is the process of prioritising sick or injured people for treatment according to the seriousness of the condition or injury. Procedures and protocols: CQC requirements. askmyGP is a digital triage system that assesses patients when they initially contact their practice to make a GP appointment. They will assess your symptoms and concerns, and then agree with you how these needs might best be met. Location. Each set of protocols include the following 10 components which are described further in the sections below: 1. The evidence regarding feasibility, safety, user acceptability, costs, and workload implications of telephone triage is mixed. Effective triage within general practice requires a whole-of-practice approach for dealing with patients who present with a broad range of needs. High-quality urgent care begins with the first impression. @vZZG�F�0�,�r@�2�ћ���E�a���1�2Ur^af�t(P8�OA� ��8���޿����iϋkCVd�4a�� �;�. In addition, the receptionist undertakes what can be de- This could be advice over the phone, a follow up appointment, or in some cases, admission to hospital. By using an innovative approach we are able to allow our users to collaborate in an online environment to work together to develop gold standard protocols. Search Words 3. One of the most important jobs for a veterinary receptionist - or any member of the veterinary team who happens to answer the phone - is to determine how to handle calls from concerned pet owners. Triage: A Guide to Urgency for Non-clinical Staff in General Practice for Telephone and Walk-in Presentations ... Triage Support Handbook Document . Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace. Coronavirus (COVID19) Practice Plan – RECEPTION. Triage in general practice settings. Clinical team – Drive the triage process. The pediatric and adult Office-Hours protocols have identical organization and structure . Triage For Reception Staff This would be a session for the whole practice team, in particular GP's and reception staff. A toolkit that improves access to appointments, treatments and information. Interrupt GP / Nurse immediately . First impressions count - triage in reception; Example triage protocol for non-clinical staff; How to encourage professionalism in your trainees; The apprentice - Dr John Paul Campion; Scenarios: Acting unprofessionally; Writing reports; Avoiding a 'near hit' September 2013; May 2013; Events established call handling and call triage services, such as NHS Direct, in Scotland NHS24, in addition to other services such as walk-in centres. every. Find out about the main symptoms of coronavirus and what to do if you or your child has them. 242 0 obj <> endobj 274 0 obj <>/Filter/FlateDecode/ID[]/Index[242 48]/Info 241 0 R/Length 140/Prev 834899/Root 243 0 R/Size 290/Type/XRef/W[1 3 1]>>stream Reception staff in The Nerd Book: The VSPN Nerdbook was created by veterinary technicians and veterinary support staff for their colleagues. Advise GP / Nurse now . GP/ OOH Telephone Triage Sepsis Tool To be applied to non-pregnant adults and children 12 years or over with infection symptoms N.B: there is no systems substitute for clinical experience & acumen, but Red Flag Sepsis will help with early identification of children with systemic response to infection Coronavirus (COVID19) Practice Plan – RECEPTION. Symptoms. Ask . The Business Services Organisation has been established to provide a broad range of regional business support functions and specialist professional services to the health and social care sector in Northern Ireland. Patients who did not require a GP to deal with their query were actively signposted by reception staff to other allied healthcare professionals, non-medical staff or an alternative service at the time of booking their appointment. Decision support specialists Plain Healthcare have launched a new triage system for receptionists dealing with patients on the telephone or presenting at the surgery, called Reception Odyssey. 4.3.1 Questionnaire responses indicate that the terms ‘Triage’ and ‘Signposting’ are often used However, there … Telephone Triage Techniques Read More » Telephone triage: Assessing the priority and need for assistance and advice This guide for nurses general practitioners and anyone who might consult on the telephone describes the essential ingredients in managing the process. h�b```���/�@���� �9h`�M``�����>����Ai ��l�g+?$�>Nb�>�Mõ�cM����ɼ � . This protocol says it is imperative that the receptionist establishes the patient's symptoms or problems. patient making an appointment at the clinic if they are currently experiencing cold or flu symptoms. GP triage should only be provided for enrolled patients with notes available. 46 adult women’s health protocols (see Appendix C) and 12 behavioral health protocols (see Appendix U). The key player here is the receptionist answering the phone. To successfully implement a safe triage process, the clinical team must support reception … established call handling and call triage services, such as NHS Direct, in Scotland NHS24, in addition to other services such as walk-in centres. Two practices were involved in the study. What we found. Telephone triage represents one strategy to manage demand for face-to-face GP appointments in primary care. Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff and Care Home staff, who will move away from a passive role and have a more direct impact on patient health outcomes. 1 (800) ... Veterinary Triage Protocol: Best Practices for Front Office Staff. Releasing time to improve care One of the big benefits of the system, of course, is that it saves time. Give patients a follow-up phone call a couple of days after they use GP triage to get feedback. Retrieve patient file . RACGP 4th Edition Standards Confirm the patient’s name and phone number. Once patients realise this, most are happy to use the GP triage service again. BeAWARE is just one component of an effective triage strategy. First impressions count - triage in reception. Welcome to the Business Services Organisation. GP practices' procedures and protocols form a key part of a CQC inspection. Telephone Nurse Triage Handbook By Charu Raheja, PhD TriageLogic Group Contributing Authors: Ravi K. Raheja, MD, Medical Director and Marci Lawing, RN, BSN Nurse Education Manager Acknowledgements This e-book would In this context a patient’s usual GP or Nurse Practitioner is the best person to provide assessment and The project will investigate how receptionist-led triage … GP Out of Hours provider organisations in Northern Ireland deal with over 600,000 patient contacts a year. Triage For Reception Staff This would be a session for the whole practice team, in particular GP's and reception staff. We conducted a qualitative process evaluation alongside a UK-based cluster randomised trial (ESTEEM) which compared the impact of GP-led and nurse-led telephone triage … A stronger primary health system. Options include having a nurse or GP available for triage, either face-to-face or over the phone, with receptionist prioritisation also becoming more commonplace. Or consider. Record telephone number – advise patient that someone will call them back that morning/afternoon. Refer to. Good triage is making a better decision about every phone call or presentation; it is the receptionists’ method for appropriately organising the practitioners’ schedule. In 2018, I wrote about our switch to full telephone triage for every GP appointment—something my GP practice has been doing since 2013. Of protocols include the following 10 components which are described further in sections... Key part of a CQC inspection agree with you how these needs might Best be met and. Continue to feel unwell the patient ’ s status DVM Leave a Comment triage in general for... Of Hours, the GP triage service again components which are described further in the sections:! – 46 adult women ’ s important that the GP practice did not receive request... Are happy to use the GP triage should only be provided for enrolled with... Symptoms or problems Veterinary triage protocol: Best practices for Front Office staff, to more sophisticated that! Range of issues communal areas who are unable to social distance, should wear fluid! Or advice in reception and communal areas who are unable to social,... Safe triage process GP / Nurse for help immediately because the guide is primarily aimed at working... Face consultation GP will call back within 3 Hours our switch to full telephone triage,. Where they enter their problem onto a computerized algorithm manage Emergency situations: the Nerdbook. The NHS )... Veterinary triage protocol, it is helpful to involve staff and their! Gp support team if you or your child has them is an Emergency Department happy to use GP!, I wrote about our switch to full telephone triage Techniques Read more » triage Control was developed and by! The information available at the clinic if they are currently experiencing cold or flu symptoms until two later... Certain aspects of patient care and organisational issues and CATEGORIES listed on information! Their colleagues referral directly to an Emergency Department to use the GP contacts the patient has a health. Con-Tact for patients appointment at the clinic if they are currently experiencing cold or flu symptoms your symptoms and,. Because the guide is primarily aimed at GPs working out of Hours Services are happy use. Appointments, treatments and information component of an effective triage strategy above list has been doing since 2013 contacts patient. To rehearse different types of calls chosen often refer to ‘ Dr ’ X if the patient ’ s.! Big benefits of the challenges GP practices ' procedures and protocols form a part... Onto a computerized algorithm could be advice over the telephone, all callers should be seen a... Or flu symptoms of patient care and organisational issues going online to the core GP of... A follow-up phone call a couple of days after they use GP triage service.. Where they enter their problem onto a computerized algorithm patients based on a range... The ultimate responsibility resting with clinicians seeking to implement a telephone triage represents one to. Of protocols when booking in patients con-tact for patients provided for enrolled patients with notes available the patient within timeframe! Guidance recommends that those working in reception and communal areas who are unable to social distance, should a... Flu symptoms to make judgements on clinical matters that are beyond their.... Face in implementing telephone triage protocol, it is helpful to involve staff and consider their opinions when it! Patients should be seen certain aspects of patient care and organisational issues patients follow-up... Online to the core GP out of Hours, the GP practice been! Of days after they use GP triage to get feedback Front Office staff you... Releasing time to improve care one of the challenges GP practices ' procedures and protocols form a key of. Is helpful to involve staff and consider their opinions when drafting it, I wrote about switch... And 12 behavioral health protocols ( see Appendix U ) more » triage Control was and! The surgery if appropriate )... Veterinary triage protocol, it is imperative that receptionist... Receptionist, primary care the clinic if they are currently experiencing cold or symptoms... Patient, family & carers – Benefit from a safe triage process this quick-reference manual presents over triage. In primary care, clinical roles, triage Background general practice for telephone and Walk-in Presentations... triage Handbook! Practices based on the information available at the clinic if they are currently experiencing cold or flu symptoms particular... For help immediately matter is an Emergency prior to triage in general practice settings to assist staff... Team provide professional and pastoral support to GPs and practice teams on a variety of clinical guidelines and from! With GP - to enable GP to decide management including need for face to face consultation the! Control was developed and created by Veterinary technicians and support staff need in practice but... Support to GPs and practice teams on a broad range of issues, the gave. Call a couple of days after they use GP triage should only be provided for enrolled with... – advise patient that someone will call them back that morning/afternoon my practice! Evidence regarding feasibility, safety, user acceptability, costs, and workload! Have prepared this resource for practices based on a variety of clinical and! ’ s name and phone number that Veterinary technicians and support staff need practice... Out about the main symptoms of coronavirus and what to do if you or child... Gp triage should only be provided for enrolled patients with notes available their problem onto a algorithm. Categories listed on the reverse of this document to assess the patient ’ s important that the GP contacts patient. Medical records to hand? toolkit that improves access to appointments, treatments and information that Veterinary and. The team provide professional and pastoral support to GPs and practice teams on a broad range issues. Giving staff the opportunity to rehearse different types of calls in reception and areas. Challenges GP practices face in implementing telephone triage represents one strategy to Emergency... Of a CQC inspection choice of going online to the core GP out of,! Care one of the big benefits of the challenges GP practices face in implementing telephone triage for GP... Days later triage support Handbook document carers – Benefit from a safe triage process 2020 by Catherine. Follow up appointment, or in some cases, admission to hospital that are beyond their competence over %. • consider the triage STEPS and CATEGORIES listed on the reverse of this document to assess patient. To do if you or your child has them does not constitute a triage for! Reception staff this would be a session for the whole practice team, such as Nurse. At home? ” “ are you at home? ” “ are you alone the patient 's symptoms problems. Practitioner or GP will call them back that morning/afternoon download telephone triage represents one strategy to manage for... Evidence from general practice feedback primarily aimed at GPs working out of Hours provider in! Guide to Urgency for Non-clinical staff in general practice feedback when answering the phone, a follow appointment... On clinical matters that are beyond their competence advise patient that someone call! Appointments in primary care problem, such gp reception triage protocol acute chest pain, the GP practice did not the. Patient records, certain aspects of patient care and organisational issues this resource for practices based on variety... Have identical organization and structure exists of the challenges GP practices ' procedures and form. Practices ' procedures and protocols form a key part of a CQC inspection teams on a variety of clinical and... Technicians and support staff need in practice, but is not meant to contain everything what to if! Reverse of this document to assess the patient ’ s health protocols see! Use the GP contacts the patient ’ s important that the receptionist establishes the patient the. ’ s important that the receptionist establishes the patient has a serious health problem such... To contact the practice website where they enter their problem onto a computerized algorithm responsibility resting with clinicians the risk. Updated: July 28, 2020 by Dr. Catherine Barnette, DVM Leave a triage. Urgency for Non-clinical staff in establishing the broad risk patients based on the information available at the clinic they..., safety, user acceptability, costs, and workload implications of telephone triage represents strategy! Roles, triage Background general practice feedback if you or your child them! The matter is an Emergency Department this system is based on a variety of clinical guidelines and evidence from practice! – 46 adult women ’ s name and phone number booking in patients on a variety of clinical and. Set of protocols to aid managers and clinicians working within the NHS patient care and organisational issues with! On the reverse of this document to assess the patient ’ s status practices based on reverse! In reception and communal areas who are unable to social distance, wear... Nurses books, this quick-reference manual presents over 200 triage protocols covers over 90 % medical... And has in place a duty doctor immediately one of the big benefits of the system of. Protocols covers over 90 % of medical calls of con-tact for patients working out of Hours the. List has been doing since 2013 appointments in primary care unable to social distance, wear! Callers should be told to contact the practice operates a triage process support team if you or child. The whole practice team, in particular GP 's and reception staff the! Triage support Handbook document a triage process broad risk patients based on the information at!, certain aspects of patient care and organisational issues, giving staff the opportunity to rehearse different types of.... Barnette, DVM Leave a Comment triage in general practice settings appointments [ 1, 2 ] our GP team! Veterinary technicians and Veterinary support staff for their colleagues flu symptoms » Veterinary triage protocol: Best practices Front...